FAQs

How do I become an Uhuru Agent?

For you to become an agent you need to display that you have the capacity to provide the service to your community. We will require that you send in your application letter together with your proof of residence briefly outlining how you intend to provide the service to your community.

Can I make Dstv payments using Uhuruwallet?

Yes, you will be able to use your Uhuruwallet balance to pay for your Dstv. You can also use EcoCash to pay your Dstv using Uhuruwallet.

Can I send an e-wallet payment using Uhuruwallet?

Uhuruwallet is a digital wallet, you are therefore able to send Uhuru tokens to anyone who will be able to either use the tokens or cash-out at designated cash-out outlets or via other available methods.

What do I need to do to send money?

Uhuruwallet is primarily WhatsApp based, you, therefore, need to set up a user profile using your WhatsApp number and email address. In addition, you may be asked to provide further documentation to verify your identity.

My recipient did not receive a confirmation message when I sent them money, what do I do?

Please ask the recipient to check their wallet balance, sometimes confirmation messages take time to deliver even after the transaction has been completed.

I forgot my pin/password, what do I do?

Select Account settings and pick the option to reset either pin or password

How do I earn commission from referrals?

When a referral uses your code to register, you will both receive credit (amount to be reviewed from time to time) after their first transaction. Any misuse of the promo codes is a criminal offense and is punishable by law.

What are the charges/fees?

You are charged 1% for every send money transaction and 2% for all withdrawal transactions.

How long does it take for money to reflect in my wallet after I make a deposit?

Deposits above R100 should reflect within 5 minutes, for amounts equal to or less than R100 kindly contact a consultant with your proof of transaction for manual intervention.

Where are your offices?

Johannesburg Office:
87 Ferero road,
Randparkrif,
Johannesburg, South Africa

Harare office:
Shop G11,
Eastgate mall,
Harare, Zimbabwe

Can I receive Rand in Cash?

Uhuruwallet is a peer to peer network which will allow peers to exchange value amongst each other. It is, therefore, possible to cash-out your Uhuruwallet balance in exchange for cash, subject to availability.

How long does it take for a recipient to get money through Uhuruwallet?

It takes about 4-6 seconds for a transaction to be completed and for the recipient to receive funds into their Uhuruwallet.